Online Reputation Management, Albuquerque

WESST Enterprise Center, Albuquerque

609 Broadway NE
Albuquerque, NM 87102

Phone: 505.246.6900
Website: Click to Visit

Amy Lahti, WESST Business Consultant and Trainer

Online exposure creates both risk and opportunity for small businesses. Having a vibrant, active web presence can generate sales and happy customers. But the internet also offers disgruntled customers (and others) an extremely public platform for airing complaints or targeting a small business negatively.

This class will cover how to find out what people are saying about a small business online; how to set up keyword alerts through Google Alerts and other tools; how to handle negative complaints or comments on sites like Facebook, Yelp, Urbanspoon, and Google Place Pages, and how to create a "crisis management plan" to help a small business deal with online negativity.

8.29.201 sw

Thursday, 26 September, 2013


Lorena Schott
Phone: 505.246.6939
Website: Click to Visit